Services and repairs

Edox Watches, renowned for their precision and quality, require periodic maintenance to ensure their long-term performance.

Edox recommends a maintenance service every 2 years to ensure the watch’s water resistance and optimal functionality.

Additionally, Edox suggests a complete service every 4 to 6 years. This intervention aims to restore the functional aspect of the watch, considering that these sophisticated timepieces contain over a hundred components working synchronously 24/7. Over time, constant friction between these parts can lead to wear, and essential lubricating oils may dry up, compromising the watch’s performance.

In summary, regular maintenance of Edox watches not only ensures their water resistance but also preserves their mechanical complexity. These periodic care measures contribute to extending the watch’s lifespan, ensuring a lasting wearing experience and continuous accuracy over the years.

Please get in touch with the service center or official Edox retailer in your country before sending your watch in for a service. To ensure the process runs smoothly, please:

 

  • Ad your International Edox Warranty Card (showing retailer’s stamp, date of purchase, case and serial number).
  • Put a note of your name, address, country, phone number, email address, and the reason for servicing with your watch
  • Make sure there is plenty of padding within your package to protect the watch
  • Always send packages by registered post

LIST OF SERVICES

COMPLETE SERVICE

Operations included in the complete service

  • Diagnosis and complete dismantling of the watch
  • Complete overhaul or replacement of the movement, winding, oiling and adjustment
    of the rate
  • Replacement of wearing components and battery (quartz watches)
  • Ultrasonic cleaning of case and bracelet components
  • Renewal of the water-resistance and replacement of all gaskets
  • Final inspection according to the brand’s specifications

MAINTENANCE SERVICE

Operations included in the maintenance service

  • Diagnosis and complete disassembly of the watch case
  • Battery replacement (quartz watches)
  • Ultrasonic cleaning of case and bracelet components
  • Renewal of the water-resistance and replacement of all seals
  • Final inspection according to the brand’s specifications

BATTERY SERVICE

Operations included in the battery service

  • Case back opening
  • Battery replacement
  • Case back gasket replacement

POLISHING SERVICE

Operations included in the polishing service

  • Complete refreshment of the case and bracelet. Not applicable for products with surface treatment such as PVD/DLC

EDOX SERVICE PRICE LISTS

Service Type
Taxes included / Prices do not include shipping costs

Recommended Public Price

CHF

Complete service - Quartz

240

Complete service - Quartz chronograph

290

Complete service - Mechanical automatic

390

Complete service - Mechanical chronograph

490

Complete service - Mechanical complication

On estimate

Maintenance service - Quartz

110

Maintenance service - Quartz chronograph

120

Maintenance service - Mechanical

150

Maintenance service - Mechanical chronograph

160

Maintenance service - Mechanical complication

On estimate

Battery service - Quartz*

50

Polishing case **

60

Polishing case** and metal bracelet**

100

Other (engraving, special demand)

On estimate

External components***

On estimate

Refused estimate

30

* This service is only performed at the customer’s request. This service does not entitle the customer to a repair warranty (including water resistancy).

** Only in addition to a complete service or maintenance service. Not applicable for products with surface treatment such as PVD/DLC

*** Cristal, bezel, case, case back, dial, strap, bracelet, buckle: not included in the price of services.

Service Type
Taxes included / Prices do not include shipping costs

Recommended Public Price

CNY

Complete service - Quartz

1350

Complete service - Quartz chronograph

1600

Complete service - Mechanical automatic

2100

Complete service - Mechanical chronograph

2700

Complete service - Mechanical complication

On estimate

Maintenance service - Quartz

700

Maintenance service - Quartz chronograph

800

Maintenance service - Mechanical

950

Maintenance service - Mechanical chronograph

1000

Maintenance service - Mechanical complication

On estimate

Battery service - Quartz*

350

Polishing case **

450

Polishing case** and metal bracelet**

800

Other (engraving, special demand)

On estimate

External components***

On estimate

Refused estimate

250

* This service is only performed at the customer’s request. This service does not entitle the customer to a repair warranty (including water resistancy).

** Only in addition to a complete service or maintenance service. Not applicable for products with surface treatment such as PVD/DLC

*** Cristal, bezel, case, case back, dial, strap, bracelet, buckle: not included in the price of services.

Type de service
TVA incluse / Les prix ne comprennent pas les frais d'expédition

Prix public recommendé

EUR

Service complet - Quartz

220

Service complet - Quartz chrono

275

Service complet - Mécanique

360

Service complet - Mécanique chrono

460

Service complet - Mécanique complication

Sur devis

Service maintenance - Quartz

100

Service maintenance - Quartz chrono

110

Service maintenance - Mécanique

140

Service maintenance - Mécanique chrono

145

Service maintenance - Mécanique complication

Sur devis

Service pile - Quartz*

50

Polissage boîte **

55

Polissage boîte ** et bracelet métal **

95

Autre (gravure, demande spéciale)

Sur devis

Composants externes ***

Sur devis

Devis refusé

30

* Service uniquement effectué à la demande expresse du client. Ce service ne donne pas droit à une garantie de réparation (étanchéité comprise).

** Uniquement en complément d’un service complet ou d’un service maintenance. Non applicable pour des produits avec traitement de surface tel que PVD/DLC.

*** Glace, lunette, boîte, fond de boîte, cadran, bracelet, boucle : non inclus dans les prix des services.

Type de service
Tasse incluse / Costi di spedizione non inclusi

Prix pubblico consigliato

EUR

Servizio completo - Quarzo

230

Servizio completo - Cronografo al quarzo

280

Servizio completo - Automatico meccanico

380

Servizio completo - Cronografo meccanico

480

Servizio completo - Complicazione meccanica

Su preventivo

Servizio di manutenzione - Quarzo

100

Servizio di manutenzione - Cronografo al quarzo

110

Servizio di manutenzione - Meccanico

140

Servizio di manutenzione - Cronografo meccanico

150

Servizio di manutenzione - Complicazione meccanica

Su preventivo

Servizio batteria - Quarzo*

50

Lucidatura della cassa **

55

Lucidatura cassa** e bracciale in metallo**

95

Altro (incisione, richiesta speciale)

Su preventivo

Componenti esterni***

Su preventivo

Preventivo rifiutato

30

* Questo servizio viene effettuato solo su richiesta del cliente. Questo servizio non dà diritto a una garanzia di riparazione (compresa la resistenza all’acqua).

** Solo in aggiunta a un servizio completo o di manutenzione. Non applicabile ai prodotti con trattamento superficiale come PVD/DLC.

*** Vetro, lunetta, cassa, fondello, quadrante, cinghia, bracciale, fibbia: non inclusi nel prezzo dei servizi.

Tipo de servicio
IVA incluido / Precios no incluyen los gastos de envío

Precios USD
públicos recomendados

Servicio completo - Cuarzo

230

Servicio completo - Cuarzo cronógrafo

280

Servicio completo - Mecánico

380

Servicio completo - Mecánico cronógrafo

470

Servicio completo - Mecánico complicación

A pedido

Servicio mantenimiento - Cuarzo

105

Servicio mantenimiento - Cuarzo cronógrafo

115

Servicio mantenimiento - Mecánico

145

Servicio mantenimiento - Mecánico cronógrafo

155

Servicio mantenimiento - Mecánico complicación

A pedido

Servicio pila - Cuarzo *

50

Pulido de la caja **

60

Pulido de la caja ** y brazalete metálico **

95

Otros (grabado, pedido especial)

A pedido

Componentes externos ***

A pedido

Presupuesto rechazado

30

* Este servicio sólo se realiza a pedido expreso del cliente. Este servicio no da derecho al cliente a una garantía de reparación (incluido el sellado).

** Sólo como complemento de un servicio completo o de mantenimiento. No aplicable a productos con tratamiento de superficie como PVD/DLC.

*** Cristal, bisel, caja, fondo de caja, esfera, brazalete, hebilla: no incluidos en los precios del servicio.

Tipo de serviço
IVA incluído / Custo de envio não incluído

Preços €
públicos recomendados

Serviço completo - Quartzo

205

Serviço completo - Quartzo cronógrafo

250

Serviço completo - Mecânico

335

Serviço completo - Mecânico cronógrafo

420

Serviço completo - Mecânico complicação

A pedido

Serviço manutenção - Quartzo

95

Serviço manutenção - Quartzo cronógrafo

105

Serviço manutenção - Mecânico

130

Serviço manutenção - Mecânico cronógrafo

140

Serviço manutenção - Mecânico complicação

A pedido

Serviço pilha - Quartzo *

45

Polimento da caixa **

50

Polimento da caixa ** e pulseira metálica **

85

Outros (gravura, pedido especial)

A pedido

Componentes externos ***

A pedido

Orçamento recusado

30

* Este serviço só é efectuado a pedido expresso do cliente. Este serviço não confere ao cliente o direito a uma garantia de reparação (incluindo a selagem).

** Apenas em complemento de um serviço completo ou de um serviço de manutenção. Não aplicável a produtos com tratamento de superfície como PVD/DLC.

*** Vidro, bisel, caixa, fundo da caixa, mostrador, pulseira, fecho: não estão incluídos nos preços do serviço.

Service Type
VAT and shipping costs not included

Recommended Public Price

USD

Complete service - Quartz

245

Complete service - Quartz chronograph

295

Complete service - Mechanical automatic

395

Complete service - Mechanical chronograph

495

Complete service - Mechanical complication

On estimate

Maintenance service - Quartz

110

Maintenance service - Quartz chronograph

120

Maintenance service - Mechanical

150

Maintenance service - Mechanical chronograph

160

Maintenance service - Mechanical complication

On estimate

Battery service - Quartz*

50

Polishing case **

60

Polishing case** and metal bracelet**

95

Other (engraving, special demand)

On estimate

External components***

On estimate

Refused estimate

30

* This service is only performed at the customer’s request. This service does not entitle the customer to a repair warranty (including water resistancy).

** Only in addition to a complete service or maintenance service. Not applicable for products with surface treatment such as PVD/DLC

*** Cristal, bezel, case, case back, dial, strap, bracelet, buckle: not included in the price of services.

EDOX SERVICE CENTERS

Client satisfaction is one of the brand’s core concerns. The aim is to give clients the best possible experience, through an extremely high-quality After-Sales Service.