Servicio y reparaciones

Edox watches require careful treatment together with a full service every three to five years because there is always a certain amount of abrasion in mechanical and quartz devices.

Our full service is a thorough and time-consuming process that involves completely dismantling, cleaning, lubricating, and reassembling the movement. After servicing, every movement and timepiece goes through a special series of tests, where it has to conform to stringent precision standards. This is the best way to ensure that your Edox watch will continue to run accurately for years to come. The work comes with a one-year guarantee.

Please get in touch with the service center or official Edox retailer in your country before sending your watch in for maintenance. To ensure the process runs smoothly, please:

  • Ad your International Edox Warranty Card (showing retailer’s stamp, date of purchase, case and serial number).
    • In case you have lost your card please put a note with following information: watch reference number, serial number, date of purchase, the full name and address of the retailer
  • Put a note of your name, address, country, phone number, email address, and the reason for servicing with your watch
  • Make sure there is plenty of padding within your package to protect the watch
  • Always send packages by registered post

HOW WE PROCEED WITH SERVICE AND REPAIRS?

The 6 steps

STEP 1

Reception and support for your shipment

STEP 2

The control of the case and serial numbers of the watch, and the verification of the warranty validity.

All these elements and the details of the malfunctions of the timepiece are ready inserted in our Edox database.

STEP 3

The watchmaker take care of the repair of the movement and the damaged area

STEP 4

The watch proceeds to a series of controls before being returned to its owner, such as the waterproofing control, proper functioning control and functions control.

STEP 5

Cyclotest to control the good operating condition of the watch and ensure the proper functioning of the movement

STEP 6

Package preparation for the return of the watch to its owner